FAQ

  1. What is your return policy? Answer: Our return policy varies depending on the product. For most beauty products, we cannot accept returns if they have been opened or used, unless there is damage or contamination. If the product is unopened, the buyer is responsible for return shipping fees. If the product was damaged or received the wrong one, Fuzi is responsible for fees. Please refer to our Returns & Shipping page for more information.

  2. What payment methods do you accept? Answer: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.

  3. How long will it take for my order to ship? Answer: Handling times are typically 3-5 business days, depending on the product. Shipping times will vary depending on your location and the shipping carrier, but we primarily use UPS and USPS.

  4. Do you ship internationally? Answer: At this time, we only ship within the United States.

  5. Can I cancel or modify my order? Answer: We aim to process orders as quickly as possible, so if you need to cancel or modify your order, please contact us as soon as possible. If your order has already shipped, we may not be able to make any changes.

  6. Do you offer gift cards? Answer: Yes, we offer gift cards in various denominations. Please check our website for more information.

  7. Do you offer free samples? Answer: We do not currently offer free samples, but we do offer free gifts with certain purchases. Please check our website for more information.

  8. Can I track my order? Answer: Yes, you will receive a tracking number via email once your order has shipped. You can use this tracking number to track your package online.

  9. What if my package is lost or stolen? Answer: Fuzi is not responsible for any packages that are lost or stolen after they have been marked as delivered by the shipping carrier and have signature on file. In the case of shipments that do not require signature, Fuzi may help with a replacement on the order after an investigation is conducted with the carrier. 

  10. Do you offer any discounts or promotions? Answer: Yes, we occasionally offer discounts and promotions to our customers. Please sign up for our newsletter or follow us on social media to stay updated on the latest deals.

  11. What if the product I received is expired or damaged? Answer: If you received a product that is expired or damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue.

  12. Can I request a product that is not listed on your website? Answer: Yes! Fuzi is still expanding its inventory, and if there's a product you'd like to see us carry please let us know and we'll try to add it into our inventory.